Contact
For questions regarding an existing order, please include your order number in your email.
shipping
All orders are processed and fulfilled within 3–5 business days.
Once your order has shipped, delivery times will vary depending on your location and the shipping carrier. Most U.S. orders arrive within approximately one week after fulfillment. International delivery times may vary by country.
Once your order ships, you will receive a confirmation email containing tracking information. If you do not see the email, please check your spam or promotions folder.
REFUNDS
We accept return requests within 14 days of delivery.
To be eligible for a return, items must be returned in their original condition with all tags and original packaging. The original shipping label can be used as a return address to send it back to us.
To request a return, email contact@branches.la with your order number and reason for the return. Once your request is approved, we will provide return instructions.
Customers are responsible for following the provided return instructions. Once the returned item is received and inspected, an eligible refund will be issued to the original payment method.
We currently do not offer exchanges. If you would like a different size or item, you may place a new order after your return has been processed.
SHIPPING PROVIDER
Please make sure your shipping address is correct before completing your order.
If an incorrect or incomplete address is provided and the package is returned to us, please contact contact@branches.la with your order number.
Once the returned package is received, we can assist with the available next steps.
For packages that are delayed, lost, or damaged while in transit, please contact us and we will help determine the best course of action with the shipping carrier.