Email: contact@branches.la
shipping
All U.S. orders will be delivered within approximately one week. For international orders, shipping times will vary by country.
If you have not received an email confirmation within one week of placing your order, please check your spam or promotions folder.
All orders will have a 3-5 day production fulfillment time period. This means we will fulfill your order within 3-5 days and ship it out. Depending on where you live, it may take additional days on top of the 3-5 days for you to receive your order. Average overall delivery time is 1 week.
REFUNDS
We have a two-week return policy. This means that if you do not contact us within two weeks of receiving your order, we will be unable to process any return requests.
To be eligible for a return, the item must be in its original condition: unworn or unused, with tags attached, and in the original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at contact@branches.la with your order number and the reason for the return or exchange request. Once we review your request and approve the return, we will provide detailed instructions on how to return the product.
Customers are responsible for following the return instructions, and upon receiving the returned item, we will process a refund for the original order. Please note that we do not offer exchanges. If you'd like a different size or item, you can place a new order after receiving the refund :)
SHIPPING PROVIDER
WE ARE NOT RESPONSIBLE FOR SHIPPING IF THERE IS AN ISSUE WITH THE SHIPPING CARRIER.
If a customer provides an incorrect or invalid shipping address, we are unable to intervene, as the address information is submitted directly by the customer during the order process.
In the event that an invalid address is provided and the package is returned to our facility, the customer MUST contact us via email regarding their order. Once we receive the returned package, we will process a refund.
Please note that any refunds will cover the total cost of the order, exc.
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Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.